October 1, 2020 Ottawa Canada Revenue Agency
Today, the Honourable Diane Lebouthillier, Minister of National Revenue, announced the appointment of the new Taxpayers’ Ombudsperson, Mr. François Boileau, effective October 5, 2020. This appointment was made via an open, transparent and merit-based process.
Mr. Boileau holds a Bachelor of Civil Law Degree from the University of Ottawa and a Bachelor’s degree in Political Science from the Université de Montréal and is the former French Language Services Commissioner of Ontario. For nearly 30 years, as a senior executive, he has developed expertise as an ombudsperson, as well as in oversight, investigation, and governance.
The Minister would like to thank the previous Taxpayers’ Ombudsman, Ms. Sherra Profit, for her dedication to her work and taxpayers during her tenure.
Effective immediately, the title for this position is changed from Taxpayers’ Ombudsman to Taxpayers’ Ombudsperson. The Office of the Taxpayers’ Ombudsperson (OTO) operates to enhance the CRA’s accountability and service to the public. The OTO upholds taxpayers’ service rights as outlined in the Taxpayer Bill of Rights and reviews complaints from taxpayers to ensure a fair resolution.