FEMA Ensures Equity for the Whole Community in Delivering Disaster Recovery Services

FRANKFORT, Ky. – FEMA continues to stress equity in every part of the agency while assisting Kentucky residents in their recovery from the recent tornadoes.

FEMA may provide or fund programs to support the public before, during, and after a disaster. These programs must comply with Federal civil rights laws and nondiscrimination requirements in the Stafford Act. FEMA does not treat people differently because of race, color, national origin, sex, sexual orientation, religion, age, disability, English proficiency, or economic status.

FEMA provides free aids and services to people to help them communicate with us and understand FEMA programs:

▪ Information available in Braille, large print, or audio ▪ Information available in accessible electronic formats on FEMA’s website

▪ Qualified sign language interpreters

▪ Qualified multilingual interpreters ▪ Information written in other languages If you need assistance to access a FEMA    program or service or a program or service funded by FEMA, please contact FEMA at (833) 285-7448 [ Press 1 for English, 2 for Spanish, 3 for the Language Line] or FEMA-CivilRightsOffice@fema.dhs.gov.

If you have a complaint, you must report it within 180 days of the alleged discriminatory act. To report a concern or complaint of discrimination, please

▪ call FEMA External Civil Rights Division at (833) 285-7448 [ Press 1 for English, 2 for Spanish, 3 for the Language Line]

▪ send an email to FEMA-CivilRightsOffice@fema.dhs.gov; or

▪ send a letter explaining the issue to: FEMA OFFICE OF EQUAL RIGHTS External Civil Rights Division 500 C Street, SW Room 4SW-0915 Washington, DC 20472.

Once a complaint is filed, it will be reviewed by FEMA’s Office of Equal Rights, the complaint will be investigated, and attempts will be made to resolve any violations informally. If an informal resolution fails to resolve the complaint, enforcement proceedings may be instituted.

For questions about disaster assistance, please call FEMA’s Helpline at 800-621-3362 (TTY: 800-462-7585). FEMA’s Helpline is available to all disaster survivors, including those whose primary language is not English. Press 2 for Spanish or stay on the line for more language options. 

For more information about Kentucky tornado recovery, visit www.fema.gov/disaster/4630. Follow the FEMA Region 4 Twitter account at twitter.com/femaregion4.



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