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San Juan, Puerto Rico — The Disaster Recovery Centers (DRCs) in Aguas Buenas and San Lorenzo will soon close permanently. Operational hours will be from 7 a.m. to 6 p.m. until Nov. 5 and from 8 a.m. to 5 p.m. daily until it closes.  

Additional details below:

  • Aguas Buenas DRC will close permanently at 5 p.m. on Nov. 8, 2022
  • San Lorenzo DRC will close permanently at 5 p.m. on Nov. 13, 2022

The other temporary FEMA DRCs will also be operating from 8 a.m. to 5 p.m. starting Nov. 6 unless otherwise stated. Survivors can visit any open center if they need in-person assistance with the federal disaster assistance process. For operational hours or to find the temporary DRC nearest you, click on the FEMA DRC link: DRC Locator.

After the DRC closes, survivors can still view the status of their application online at or by using FEMA’s mobile app. Individuals can also call the FEMA Helpline at 1-800-621-3362 to discuss their case with a FEMA representative. Press 1 for English, 2 for Spanish and 3 for all other languages. People who use a relay service such as video relay service (VRS), captioned telephone service or others, provide FEMA the number for that service. Phone lines operate from 7 a.m. to 2 a.m. seven days a week.

Survivors may also still apply for assistance if they have not already done so. The deadline to apply is Nov. 21, 2022.

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